Terms of Service

You must be at least 18 years old to use Mutuals. By using the service you confirm that you are 18 or older, that you are legally able to enter into this agreement, and that you are not barred from using the service under any applicable law. Mutuals is an invitation-only, curated service, and acceptance of an application is at our discretion.

You are responsible for your account. That means:

• Providing accurate, current, and complete information about yourself, and keeping it up to date.
• Keeping your login credentials confidential and not sharing your account with anyone.
• All activity that happens under your account.
• Notifying us promptly if you believe your account has been accessed without your permission.

Mutuals works only when members treat each other with respect. You agree that you will not:

• Harass, threaten, intimidate, stalk, or abuse any member, our team, or anyone you are introduced to.
• Create fake, misleading, or impersonating profiles, use someone else's photos, or misrepresent your age, identity, intentions, or relationship status.
• Solicit money, donations, business, or commercial services from members, or use the service for advertising, recruiting, or any commercial purpose.
• Post or share content that is unlawful, hateful, discriminatory, sexually exploitative, or that infringes someone's rights.
• Share other members' personal information or private communications without their consent.
• Attempt to access accounts or data that are not yours, scrape the service, or interfere with its security or operation.
• Use the service to engage in any illegal activity or to facilitate trafficking, exploitation, or abuse of any kind.

Violating these rules may result in removal of content, suspension, or permanent termination of your account, and we may report unlawful conduct to the authorities.

Mutuals is a matchmaking service. Our matchmakers and systems use the information you provide to suggest introductions, and our human team can help coordinate date logistics when you ask. We do not automatically make reservations or send calendar invitations. A booking is confirmed only when our team or the venue explicitly confirms it. We curate; we do not control who is a good fit, whether other members respond, or how any introduction turns out.

You receive text messages (SMS/MMS) from Mutuals only when you separately choose the optional text message consent. These can include introduction invites you can accept or decline, connection details once both people say yes, scheduling notes, and account notices. A mobile number and text message consent are not required to join, and consent is not a condition of any purchase.

Message frequency varies with your introductions and activity. Message and data rates may apply. Reply STOP to any message to cancel and stop receiving texts, and reply HELP for help. You can also contact us at the address in the Contact section for assistance.

We will not share your mobile information (including your phone number and SMS opt-in or consent) with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.

We do not promise that you will receive any particular number of introductions, that you will be matched at all, or that any introduction, date, or relationship will result. The service is provided on a reasonable-efforts basis. Outcomes depend on many factors outside our control, including the choices and conduct of other members.

Mutuals curates introductions, but we do not conduct criminal background checks on every member and we cannot verify everything a member tells us. We are not responsible for the conduct of any member or other person you meet through the service, whether online or in person.

You are responsible for your own safety. Use good judgment, meet in public places, tell a friend where you are going, do not share financial information, and trust your instincts. If someone behaves inappropriately, report them to us. If you are in immediate danger, contact your local emergency services.

You keep ownership of the content and photos you submit. By submitting them, you grant Mutuals a non-exclusive, worldwide, royalty-free license to host, store, display, and use that content as needed to operate the service, including showing your profile to members you are introduced to. You confirm that you have the right to share the content you submit and that it does not infringe anyone else's rights.

We may review, moderate, or remove content and may suspend or terminate accounts that violate these Terms or that we reasonably believe harm members or the service. We are not obligated to monitor content but may do so to keep the community safe.

You may stop using the service and delete your account at any time from your account settings. We may suspend or terminate your access if you violate these Terms, if your conduct puts members at risk, or as otherwise permitted by law. On termination, your right to use the service ends. Some provisions, including those on content licenses, disclaimers, and limitation of liability, survive termination.

The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your expectations.

To the fullest extent permitted by law, Mutuals and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising out of your use of the service, your interactions with other members, or any introduction, date, or relationship. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim arose, or one hundred dollars if you paid nothing. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any disputes will be resolved in the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

We may update these Terms as the service evolves or the law changes. When we make material changes, we will update the date above and, where appropriate, notify you in the app or by email. Your continued use of the service after an update means you accept the revised Terms.

Questions about these Terms? Email us at josh@shiftsupportnetwork.com. See also our Privacy Policy.